Complaints Policy

Quantum Locksmiths Ltd is committed to providing the highest levels of care to all our customers. After completion of any works by us, please inspect the works ensuring everything has been carried out to your complete satisfaction.

If you are in any way dissatisfied with our services, then please let us know as soon as possible so we can put things right. This will help us to continually improve our service to you.

If you are still dissatisfied with our service to you then please see our complaints procedure below and we will aim to respond promptly.

Complaints Procedure:

  1. Call us directly on:
    01258 721236 or 07900 196427
  2. Write to us at (please send recorded mail as receipt of posting):
    Quantum Locksmiths Ltd
    14 Barnes Close
    Sturminster Newton
    DT10 1BN
  3. Email us at:

We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to rectify any raised issues.

When contacting us, please detail the nature of your complaint, your contact details and indicate your preferred method of communication, e.g. telephone, email.

Alternative Dispute Resolution

We are required by law to advise you if we belong to a dispute resolution service and if we are prepared to use this service in the event a dispute arises.

We are not part of an ADR scheme, if a dispute occurs which we cannot resolve we will provide you with the details of a certified ADR provider and we will let you know whether we intend to use the ADR process.

By law we do not have to use an ADR provider, but we do need to provide you with the details.

If you require advice on your consumer rights, please contact Citizens Advice Consumer Service on 03454 04 05 06 or visit their website